We focus on providing customers with a comprehensive service experience, covering from raw material procurement to equipment design, manufacturing, installation, commissioning, staff training and upgrading of old equipment, while providing one-stop turnkey solutions. We are committed to meeting the diverse needs of our customers with product quality, reasonable prices and responsive professional services. We firmly believe that our achievements are closely linked to the success of our customers, so we are committed to establishing long-term and stable partnerships with every customer. No matter the size of your business, we can provide customized solutions to help you succeed .
Based on the results of in-depth communication and demand analysis with customers, design project implementation plans, including technical solutions, work processes and resource allocation, and provide customers with detailed project budgets, establish schedules and milestones, and ensure cost control and delivery within the cycle.
After customized design, the equipment manufacturing process is carried out to ensure that the quality and performance of all components meet the design requirements, project progress is regularly checked, and professional installation and debugging are performed to ensure that the finished equipment can operate stably.
Provide continuous technical support and after-sales services, including equipment maintenance, parts replacement, software upgrades, etc., and collect customer feedback. Based on customer feedback and project experience, HAWK will continue to optimize service processes and improve service quality.
Online Consultation And Technical Support: Provide customers with instant technical advice and answers to questions via email, phone or online chat. Online Training And Guidance：Provide customers with training on equipment operation and maintenance through video conferencing. Software Updates And Upgrades：Push software updates remotely to ensure customers' devices run stable with a professional system. Remote Monitoring And Maintenance：Through IoT technology, equipment status can be remotely monitored, potential problems can be predicted, and maintenance can be carried out in advance. Electronic Manuals And Databases：Provides online access to resources such as product manuals, operating videos, FAQs, and more. Order Processing And Logistics Tracking：Remotely handle customer order requirements and provide logistics tracking services to ensure timely delivery of equipment. Market Analysis And Suggestions：Provide industry trend analysis to help customers understand market needs and optimize product selection.
Send professional and technical personnel to the customer site to install, debug and start up the equipment.
Provide customers with face-to-face operation and maintenance training to ensure that customers can use the equipment proficiently.
Dispatch technicians regularly or on-demand for on-site maintenance and troubleshooting.
Provide on-site spare parts replacement services to reduce equipment downtime.
Understand the special needs of customers on site and provide customized equipment modification or upgrade services.
Through on-site visits, we collect customer feedback and suggestions for product improvement and service optimization.
Whether it's parts replacement, repair or maintenance, we can meet your various purchasing needs. Every spare part is handled by a professional team from order to installation to ensure the quality of the parts and the performance of the equipment. Whether you are inquiring about accessories or needing services, tell us your needs and we will serve you wholeheartedly.
After the equipment has been running continuously for a certain period, some working parts may experience normal wear and tear, but of this wear and tear will not show up immediately and is not easy to detect. This may pose a potential risk to the continuity of production. Therefore, we recommend regular maintenance of the equipment. This service is provided by Haoke Parts Center in cooperation with professional engineers, using professional tools to comprehensively inspect the equipment. This enables customers to gain a comprehensive understanding of equipment usage and receive routine maintenance recommendations. We also provide equipment maintenance reports and overall improvement recommendations.
Based on the customer's production model and product category, we provide a spare parts list for each piece of equipment, listing various wearing parts and key components, analyzing the service life and wear of the parts, and recommending a stocking schedule.
In addition to providing accessories sales services, we also provide maintenance, inspection and repair and refurbishment services for some high-value key accessories to extend the life of accessories and help customers save costs.
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Contact info.
Boyi development area, changzhou city, jiangsu province, P. R. China
+86-0519-83319988
Don't hesitate to contact when you need us!
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